LEGAL

TERMS & CONDITIONS

 

Last Updated: 05/01/2025

 

Welcome to the website of Alexandra (Oyster of Peitho LLC) (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from this site, you agree to the terms outlined below. If you do not agree, please do not use our website.

 

1. Company Information

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Alexandra (Oyster of Peitho LLC)

Registered in the United States
Email: contact@oysterofalexandra.com
Address: 42 Broadway Suite 12-462, New York, NY 10004

 

2. Eligibility

 

To make purchases from our site, you must be at least 18 years old or have the involvement of a parent or legal guardian. You agree to provide current, complete, and accurate purchase and account information for all transactions.

 

3. Products & Availability

 

All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue items without notice. Each piece is crafted in small quantities and may not be restocked.
We make every effort to display colors and details accurately, but cannot guarantee your device’s display is fully precise.

 

4. Pricing & Payment

 

All prices are listed in [Insert Currency] and exclude shipping, customs, duties, and taxes unless otherwise noted.
We accept major credit cards and other secure payment methods as listed at checkout. Payment is required at the time of order placement.
International orders may be subject to VAT, duties, or import taxes based on the destination country. These charges are the responsibility of the customer.

 

5. Shipping

 

We currently offer shipping to a select list of countries. At checkout, eligible destinations will appear. If your country is not listed, we unfortunately do not offer shipping there at this time.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays due to customs or courier issues.

Ownership of goods transfers upon delivery confirmation. See our shipping page for more details.

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6. Returns & Exchanges

 

Due to the made-to-order and bespoke nature of our garments, we currently do not accept returns or exchanges unless the item is damaged or defective upon receipt.

 

If your order arrives with a fault, please notify us at contact@oysterofalexandra.com within 48 hours of delivery, including clear photos and a description of the issue. We will assess the problem and may offer a replacement or refund at our discretion. We can assure that if fault is found and replacement or refund is agreed upon, any return and/or replacement shipping deemed necessary by us in order to complete this replacement or refund will be taken care of by us.

 

All sales are final once production has begun.

 

For any other return enquiries, please email us at contact@oysterofalexandra.com

 

7. Bespoke Services

 

By requesting a bespoke or custom design, you agree to a collaborative process. All bespoke pieces are made to order, based on individual discussion, and are final sale. We reserve the right to decline commissions that fall outside our design aesthetic or capacity.

 

8. Intellectual Property

 

All content on this site—including text, images, design, logo, and product photography—is the intellectual property of Alexandra (Oyster of Peitho LLC) and may not be used, copied, or reproduced without express written permission.

 

9. User Conduct

 

You agree not to use our site for unlawful purposes or violate the rights of others. You may not interfere with the operation of the website or attempt to access restricted areas.

 

10. Limitation of Liability

 

We make no warranties that our products or services will meet your expectations or that our website will be error-free or uninterrupted.
To the maximum extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of our site or purchase of our products.

 

11. Governing Law

 

These Terms are governed by the laws of the United States and applicable local laws in the destination country where you reside.
Customers in the EU, UK, Japan, Australia, and New Zealand retain their local consumer protection rights where applicable.

 

12. Dispute Resolution

 

If a dispute arises, we aim to resolve it amicably. For EU-based customers, you may access the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr.

 

13. Privacy

 

Your use of our site is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal data.
We comply with GDPR, UK GDPR, and other relevant data privacy laws for all international customers.

 

14. Changes to These Terms

 

We reserve the right to update these Terms & Conditions at any time. The updated version will take effect upon posting. Continued use of our site constitutes your acceptance of the new terms.

 

If you have questions about these Terms or require additional information for your region, please contact us at:
Email: contact@oysterofalexandra.com
Mailing Address: 42 Broadway Suite 12-462, New York, NY 10004