LEGAL

Your trust is our privilege.

Effective Date: 05/01/2025
Last Updated: 05/01/2025

At Alexandra (Oyster of Peitho LLC) (“we,” “our,” or “us”), privacy is not only a matter of compliance — it’s a matter of respect. This policy reflects our commitment to treating your personal information with care, discretion, and integrity. Whether you're visiting our site, browsing our collections, or placing a bespoke request, we want you to feel confident that your data is handled with intention and security.

1. Information We Collect

We may collect the following types of information:

Personal details (name, email address, shipping/billing information, etc.)
Order and account information (purchase history, preferences, sizing)
Communications (emails, contact form submissions)
Technical data (IP address, device/browser info, browsing behavior)
Cookies and tracking data (see below for more details)

2. How We Use Your Information

We use your information to:

Fulfill orders and provide customer service
Communicate with you about your order or custom requests
Improve your experience on our site
Send marketing emails (only with your consent)
Comply with legal and financial obligations

3. Sharing Your Information

We do not sell your information. We only share it with carefully selected service providers (such as payment processors, shipping couriers, or website tools) who help us operate securely and effectively. These providers follow strict data protection standards.

4. International Privacy Compliance

Though we are U.S.-based, we honor the data protection rights of users from the European Union (GDPR), United Kingdom (UK GDPR), Japan (APPI), Australia, and New Zealand. We ensure any cross-border data transfers are legally compliant and handled with care.

5. Your Rights

You may have the right to:

Access or update your personal data
Request deletion of your information
Opt out of marketing emails
Object to how we use your data
File a complaint with a data protection authority

To exercise these rights, email us at contact@oysterofalexandra.com

6. Data Retention

We keep your data only as long as necessary for the purposes above. When no longer needed, it is securely deleted or anonymized.

7. Cookies & Tracking

We use cookies and similar tools to:

Enhance your shopping experience
Remember preferences
Track site usage (analytics)
Improve our website design and performance

For users in the EU, UK, and other regulated regions, we display a cookie consent banner where required. You can adjust cookie preferences through your browser settings at any time.

8. Children’s Privacy

This site is not intended for users under 13 (or 16 in some regions). We do not knowingly collect information from children.

9. Security

We use SSL encryption and secure systems to protect your data. Although no digital platform is entirely risk-free, we take reasonable measures to ensure your information remains private.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Continued use of our site after any changes indicates your acceptance.

11. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us:

Alexandra (Oyster of Peitho LLC)
Email: contact@oysterofalexandra.com
Mailing Address: 42 Broadway Suite 12-462, New York, NY 10004

TERMS & CONDITIONS

Last Updated: 05/01/2025

Welcome to the website of Alexandra (Oyster of Peitho LLC) (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from this site, you agree to the terms outlined below. If you do not agree, please do not use our website.

1. Company Information

Alexandra (Oyster of Peitho LLC)

Registered in the United States
Email: contact@oysterofalexandra.com
Address: 42 Broadway Suite 12-462, New York, NY 10004

2. Eligibility

To make purchases from our site, you must be at least 18 years old or have the involvement of a parent or legal guardian. You agree to provide current, complete, and accurate purchase and account information for all transactions.

3. Products & Availability

All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue items without notice. Each piece is crafted in small quantities and may not be restocked.
We make every effort to display colors and details accurately, but cannot guarantee your device’s display is fully precise.

4. Pricing & Payment

All prices are listed in [Insert Currency] and exclude shipping, customs, duties, and taxes unless otherwise noted.
We accept major credit cards and other secure payment methods as listed at checkout. Payment is required at the time of order placement.
International orders may be subject to VAT, duties, or import taxes based on the destination country. These charges are the responsibility of the customer.

5. Shipping

We currently offer shipping to a select list of countries. At checkout, eligible destinations will appear. If your country is not listed, we unfortunately do not offer shipping there at this time.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays due to customs or courier issues.

Ownership of goods transfers upon delivery confirmation. See our shipping page for more details.

6. Returns & Exchanges

Due to the made-to-order and bespoke nature of our garments, we currently do not accept returns or exchanges unless the item is damaged or defective upon receipt.

If your order arrives with a fault, please notify us at contact@oysterofalexandra.com within 48 hours of delivery, including clear photos and a description of the issue. We will assess the problem and may offer a replacement or refund at our discretion. We can assure that if fault is found and replacement or refund is agreed upon, any return and/or replacement shipping deemed necessary by us in order to complete this replacement or refund will be taken care of by us.

All sales are final once production has begun.

For any other return enquiries, please email us at contact@oysterofalexandra.com

7. Bespoke Services

By requesting a bespoke or custom design, you agree to a collaborative process. All bespoke pieces are made to order, based on individual discussion, and are final sale. We reserve the right to decline commissions that fall outside our design aesthetic or capacity.

8. Intellectual Property

All content on this site—including text, images, design, logo, and product photography—is the intellectual property of Alexandra (Oyster of Peitho LLC) and may not be used, copied, or reproduced without express written permission.

9. User Conduct

You agree not to use our site for unlawful purposes or violate the rights of others. You may not interfere with the operation of the website or attempt to access restricted areas.

10. Limitation of Liability

We make no warranties that our products or services will meet your expectations or that our website will be error-free or uninterrupted.
To the maximum extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of our site or purchase of our products.

11. Governing Law

These Terms are governed by the laws of the United States and applicable local laws in the destination country where you reside.
Customers in the EU, UK, Japan, Australia, and New Zealand retain their local consumer protection rights where applicable.

12. Dispute Resolution

If a dispute arises, we aim to resolve it amicably. For EU-based customers, you may access the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr.

13. Privacy

Your use of our site is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal data.
We comply with GDPR, UK GDPR, and other relevant data privacy laws for all international customers.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The updated version will take effect upon posting. Continued use of our site constitutes your acceptance of the new terms.

If you have questions about these Terms or require additional information for your region, please contact us at:
Email: contact@oysterofalexandra.com
Mailing Address: 42 Broadway Suite 12-462, New York, NY 10004

RETURNS & REFUNDS

Due to the made-to-order and bespoke nature of our garments, we currently do not accept returns or exchanges unless the item is damaged or defective upon receipt.

If your order arrives with a fault, please notify us at contact@oysterofalexandra.com within 48 hours of delivery, including clear photos and a description of the issue. We will assess the problem and will offer a replacement or refund at our discretion. We can assure that if fault is found and replacement or refund is agreed upon, any return and/or replacement shipping deemed necessary by us in order to complete this replacement or refund will be taken care of by us.

All sales are final once production has begun.

For any other return enquiries, please email us at contact@oysterofalexandra.com

SHIPPING POLICY

Notice: Import Information For EU Customers

For Purchases Made Between 01/07/2025 - 01/09/2025

Shipments to Netherlands:

PLEASE NOTE - Due to current legal requirements, all purchases shipped to The Netherlands are currently shipped DDU. This means that the purchaser will be contacted upon the orders arrival in the country and will be responsible for paying the 21% VAT and approximate 12% import and duties fees before the shipment is released to them from customs. We will be changing this process starting in August. If you have questions or require any assistance, please reach out at anytime to contact@oysterofalexandra.com

Verzendingen naar Nederland:

LET OP - Vanwege de huidige wettelijke vereisten worden alle aankopen die naar Nederland worden verzonden momenteel DDU verzonden. Dit betekent dat de koper bij aankomst van de bestelling in het land wordt gecontacteerd en verantwoordelijk is voor de betaling van de 21% btw en circa 12% invoerrechten voordat de zending door de douane wordt vrijgegeven. We zullen dit proces vanaf augustus aanpassen. Als u vragen heeft of hulp nodig heeft, kunt u altijd contact opnemen met contact@oysterofalexandra.com

Shipments to Germany:

PLEASE NOTE - Due to current legal requirements, all purchases shipped to Germany are currently shipped DDU. This means that the purchaser will be contacted upon the orders arrival in the country and will be responsible for paying the 19% VAT and approximate 12% import and duties fees before the shipment is released to them from customs. We will be changing this process starting in September. If you have questions or require any assistance, please reach out at anytime to contact@oysterofalexandra.com

Lieferungen nach Deutschland:

BITTE BEACHTEN: Aufgrund der aktuellen gesetzlichen Bestimmungen werden alle Bestellungen nach Deutschland derzeit per DDU-Versand versendet. Das bedeutet, dass der Käufer nach Eintreffen der Bestellung im Land kontaktiert wird und für die Zahlung der 19 % Mehrwertsteuer sowie der ca. 12 % Einfuhr- und Zollgebühren verantwortlich ist, bevor die Sendung vom Zoll freigegeben wird. Wir werden diesen Prozess ab September ändern. Bei Fragen oder für weitere Unterstützung wenden Sie sich bitte jederzeit an contact@oysterofalexandra.com

Thank you for your order. Each piece is made to order with care, and we appreciate your patience while we craft your item.

Processing Time

All garments are made to order. Please allow up to 10-20 business days of processing time in addition to the quoted shipping time. This timeline may vary slightly during periods of high demand, in which case we will communicate any delays.

Shipping Destinations

We currently ship to:
United States, Netherlands, Germany, Australia and New Zealand with plans to expand in the near future.

We are unable to fulfill orders outside of these countries at this time due to business registration and import compliance requirements.

Shipping Costs & Methods

We offer complimentary express shipping on all orders with shipping times calculated at checkout based on destination and service selected. All packages are shipped with tracking and require adult signature upon delivery. All duties and customs are handled by us (unless shipping is within the EU. See notice above). If you receive any notifications regarding customs delays or invoices, please contact us promptly at contact@oysterofalexandra.com.

Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees. These vary by destination and all associated costs will be added to your purchase total and will be clearly displayed at checkout (unless shipping is within the EU. See notice above). All duties and customs processing will then be handled by us (unless shipping is within the EU. See notice above). If you receive any direct notifications regarding customs delays or received any outside invoices for these services, please contact us promptly at contact@oysterofalexandra.com.

Delivery Time Estimates (After Production)

North America: 2-3 business days
Europe: 2-3 business days
Oceania: 4-8 business days

Please note that delivery timelines are estimates and may be affected by customs processing or courier delays.

Undeliverable Packages

If a package is returned due to an incorrect address or failure to collect, the customer is responsible for re-shipping costs.

Lost or Damaged Packages

Once an item has been shipped, we are not responsible for delays, loss, or damage in transit. If your order is significantly delayed or arrives damaged, please contact us and we will assist where possible.

For any questions, contact us at: contact@oysterofalexandra.com

COOKIES POLICY

This website uses cookies to enhance your browsing experience, analyze site traffic, and provide a personalized shopping experience.

What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how our site is being used, and improve functionality.

Types of Cookies We Use

Essential Cookies – Required for basic website functionality.
Analytics Cookies – Help us understand website performance and visitor behavior (e.g., via Google Analytics).
Marketing Cookies – May be used to deliver personalized ads through third-party platforms (only with consent).
Functionality Cookies – Remember your preferences and shopping activity.

Managing Cookies

When you first visit our site, a cookie banner will appear requesting your consent. You may accept, reject, or customize your cookie preferences at any time. Your preferences will be respected and stored for future visits.

To manage cookies manually, you can also adjust settings in your web browser.

Third-Party Cookies

Our site may use services such as Google Analytics or Meta Pixel, which may set their own cookies to track user interactions. These third parties have their own privacy and cookie policies.

Your Consent

By using this website, you consent to our use of cookies as described above. You can withdraw or change your consent at any time by accessing your cookie settings.

For more information, please contact us at contact@oysterofalexandra.com